How to delete my Palmpay account?

Whether you want to learn how to deactivate palmpay to take a break from the digital wallet or want to get rid of PalmPay entirely, what ever the case maybe. This step-by-step guide shows you exactly how to delete a palmpay on phone.

How to deactivate my PalmPay account

Before we begin, remember that deactivating or deleting PalmPay means removing your account forever.

Can I recover a deleted account?

No, after you delete your PalmPay account, all your data and information will be permanently deleted, if you change your mind about deleting your PalmPay account you’ll have to register again.

And if your reason for deleting or deactivating PalmPay in the first place was because of annoying loans you can simply turn off the option.

Why Delete a PalmPay Account?

Here are some reasons why people delete their PalmPay account, please if you can’t find your reason here kindly leave a comment below.

1. Security Concerns

Your account was hacked and your money was at risk.

2. Unused Features

If the app has features you don’t use, deleting it can simplify your digital life. Like if you’re tired of collecting loans from them.

3. Can’t upgrade account

Some of PalmPay customers find it difficult to upgrade their account from Tier 1 to 2 or from Tier 2 to 3.

4. Better Alternatives

If you’ve found a more efficient or user-friendly app, deleting the old one makes sense.

5. Account Management

Deleting accounts you no longer need can streamline your overall account management.

6. Storage Space

Mobile apps can take up valuable storage space; deleting unused ones can free up memory.

Preparing to Delete Your PalmPay Account

Here what PalmPay says about deleting your account.

If you want to delete your PalmPay account, please send an email to with the information below:

1. PalmPay account number that you want to close (better make sure the balance is ₦0.00)

2. Check if there is a QR card account and make sure the balance is 0

3. Check if there are unpaid Flexi bills or CashLoan bills if you used them before

4. Your email address

5. Your valid ID

6. Reason that you want to close the account

7. Other details if you want to tell us

Have a nice day.

PalmPay mobile app

How to Delete Palmpay Account

Below are the easy steps to delete you Palmpay account forever.

1. Open PalmPay and Log in

2. Check your Account balance and make sure it reads zero balance

3. Check if you have any outstanding loan and clear it.

4. Got to your email app and compose a new email requesting to delete PalmPay account.

Here’s a email template to send to PalmPay customer service.

That’s what your email should look like when you’re requesting to delete your palmpay account.

PalmPay are currently only accepting account closure requests via email. After reviewing the information you submitted, they will close your account or contact you to supplement relevant information, please check your email from time to time.

Alternative Apps if PalmPay Fails You

Having accomplished the steps to deactivate your PalmPay account, it’s time to explore other options. Consider installing these alternative apps that may better suit your needs and preferences now that you’ve successfully completed the process of account deletion.


OPay gives you the freedom to get more. Our solutions make payments easier, transfers free, savings more rewarding and gives you cashback on airtime and data top-ups. With 100% network uptime, you can make payments in seconds without transaction failure.

Sign Up for oPay and to claim up to ₦3000 welcome bonus.


Make free transfers, enjoy cashless payment options and earn interest on your savings with Kuda.

Sign up for using this invite code RGfhLeyuN to claim up to ₦ 1500 welcome bonus.

Frequently Asked Questions

Here are some frequently asked questions about PalmPay mobile App

What is PalmPay?

Palmpay is a mobile wallet that allows users to make payments, buy airtime & data bundles, borrow loans and transfer money using their mobile phones.

Which bank owns palmpay?

PalmPay is not owned by a bank, Transsion co-owns PalmPay with another Chinese company, NetEase.

What is palmpay ussd code?

PalmPay USSD code is *652# to check balance and complete transactions.

Can I use PalmPay without bvn?

Yes you can use PalmPay without bvn but your account will be limited to KYC 1.

How much can palmpay receive without bvn?

Using PalmPay without bvn your account will be KYC 1 which means your daily transactions limit is ₦50,000.00 and your maximum account balance is ₦300,000.00

How to borrow money from palmpay

Here’s how to borrow money from PalmPay:

  1. Login to PalmPay mobile App
  2. Navigate to Finance
  3. Click on Borrow Now
  4. And then click on confirm.

That’s it you’ve successfully borrow money from PalmPay.

How can I contact palmpay

For feedback, questions, or complaints you can contact PalmPay customer care via:

  1. Helpline: 018886888
  2. Email:
  3. Website:

To know more, find them on Facebook, Twitter, Instagram, and Telegram.

  1. Twitter: @palmpay_ng
  2. Facebook: @PalmPay Nigeria
  3. Instagram: @palmpayapp_ng
  4. TikTok: @palmpayapp
  5. YouTube: @PalmPay
  6. Linkedln: PalmPay

Can palmpay receive money from other countries?

Despite being available in many African countries, PalmPay cannot send or receive money from outside countries.

Where is palmpay office in lagos?

PalmPay Limited, 20 Opebi Road, Lagos, Lagos, Nigeria.

What is palmpay invitation code for Max bonus?

I have an exclusive ₦10,000 coupon just for you. Click the link below or use my invitation code “RX01S3” to sign up & claim. You will also receive up to ₦1000 additional welcome bonus as you join PalmPay. Click here to grab the surprise rewards

What is palmpay customer care number?

PalmPay customer care number is 018886888.

Tips for a Smooth Account Deletion

Make sure you clear out your outstanding depts and your available balance before requesting to delete your account and when you’re sending the email request make sure you include all the required information.

The question remains why do you want to close your PalmPay account Please tell us in the comment section below.

3 thoughts on “How to delete my Palmpay account?”

    1. muhammad sulaiman

      If i palmpay delete my account can i use that same number to replace my old plampay account number.

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